Received-SPF: None (: domainxxxxxxxx does not Smtp.mailfrom=.uk dkim=pass (signature was verified) 22 via FrontendĪuthentication-Results: spf=none (sender IP is 209.85.128.42) I have obfuscated the domain name to '.uk' and my outlook test address Clearly this is impossible as most of our clients are elderly and not tech savvy in any way.ĭoes anyone have any ideas on how this can be resolved please? Surely this is a Microsoft issue? I tried to seek help via MS support for Outlook but they suggested I ask all our clients and staff with these type of email accounts to review their setting in hotmail or Outlook. There are requests for help on this platform and elsewhere about this behaviour but seemingly no solution although there is an article which mentions changing DNS entries at the domain provider level. We have had no issues for 3 years and then suddenly we see this issue which is annoying and time consuming to get around. All other emails to gmail, yahoo, Mac etc are received into the inbox without any issues so this is an issue related to Outlook client to hotmail and addresses only. The email server is a GMAIL server and if we logon to the account via the browser, the emails are received without issues. The recipients have tried moving these emails to inbox, adding us as a contact in their email account and also as a VIP but nothing changes. Post questions, follow discussions and share your knowledge in the Community.We use Outlook as part of Office 365 in our business and recently we have seen that our outgoing emails to our staff and clients with hotmail or outlook email accounts are being diverted to their spam / junk folder. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query. You can also get support from other users in our Community forum, or get help by selecting Contact Support below: Which browsers work with Office for the web and Office Add-ins Still need help? If you're still having problems with signing in, read When you can't sign in to your Microsoft account. On the Enter password page, clear Keep me signed in. Go to the sign-in page and select Sign in.Įnter your email address or phone number and select Next. In, select your account picture at the top of the screen. If automatically signs you in, turn off automatic sign in.
0 kommentar(er)
